Appointment Policy

All house call appointments are scheduled between the hours of 9 a.m. and 3 p.m. Monday through Thursday.  House calls are not usually scheduled on Fridays, weekends, or holidays.  To allow ample time for all patients and scheduled procedures, we will usually give a RANGE of time for your appointment.  Unexpected events will happen and the occasional appointment delay may be inevitable.  If that should happen, we will call and advise you of the delay and reschedule if necessary.  We would also appreciate you letting us know if you cannot make the previously arranged appointment and save us the trip.


Please call us at 830-606-7867 or email drkaren2222@yahoo.com at least a day or two in advance for an appointment.  Please email or leave us a detailed message with our answering service as to what we need to do for your pet and when would be a good day and time for you.  We will try to return your call or your email that afternoon - if we are really busy, it may be the next morning - so please leave us a number where we can reach you at either time.  Evening and weekend appointments will be made to accommodate work schedules only when necessary and with an extra charge.


Please keep in mind that this is a "solo" practice, which means Dr. Karen is the only veterinarian and cannot always be available.  She will attend family events, go on vacation, and attend conferences for continuing education hours needed to renew her license each year.  We hope no one is inconvenienced too greatly by these times of absence.



Payment Policy

We require full payment at the time services are rendered.  For your convenience, we accept Visa, Mastercard, cash and personal checks.